Support
Questions go to the people who make it.
Write to us about setup, your order, a lost card or anything else. We aim to reply within one working day.
Reply time
< 1 day
Hours
Mon–Fri, 9–6
Quick help
The three things people ask most.
Setting up
Download the app or open the web app, sign in, then scan the QR code on your packaging or tap your SmartCard to link it.
Read more →
Lost card
Open the app and choose Report Lost. Your profile is hidden until you mark it as found. Tracking products can also be located in Apple Find My.
Read more →
Your order
Need to change your artwork, finish or delivery address? Message us with your order number before your design is approved.
Read more →
Write to us
Send a message.
Include your order number if you have one. For press or retail enquiries, choose that topic and it goes to the right inbox.
smartcard@archii.co.uk
Press
press@archii.co.uk
Studio
Hove, United Kingdom
What is an Archii SmartCard?
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How is that different from a normal business card?
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Do I need an app to use it?
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Does the person receiving it need anything?
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Which phones can read the card?
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